Privacy Policy
How we collect, use, and protect your information when you use VibePay services.
Introduction
VibePay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our merchant of record services and payment processing platform.
By using VibePay's services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Account Information: Name, email address, phone number, business information
- Financial Information: Bank account details, tax identification numbers, payment history
- Identity Verification: Government-issued ID, business registration documents
- Transaction Data: Payment amounts, currencies, transaction timestamps
Automatically Collected Information
When you use our services, we automatically collect:
- IP addresses and device identifiers
- Browser type and operating system
- Usage patterns and service interactions
- Log files and error reports
How We Use Your Information
We use your information to:
- Provide merchant of record services and payment processing
- Verify your identity and prevent fraud
- Comply with tax and regulatory obligations
- Process transactions and manage your account
- Improve our services and customer support
- Send important service communications
- Detect and prevent unauthorized access
Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who assist in providing our services
- Financial Institutions: Banks and payment processors for transaction processing
- Regulatory Authorities: Tax agencies and government bodies as required by law
- Legal Compliance: When required by court orders, subpoenas, or legal processes
- Business Transfers: In connection with mergers, acquisitions, or asset sales
Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Multi-factor authentication requirements
- Regular security assessments and monitoring
- Access controls and employee training
- Compliance with PCI DSS standards
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Transaction records are typically retained for 7 years to meet tax and regulatory requirements.
Your Rights
Depending on your location, you may have the right to:
- Access and review your personal information
- Request corrections to inaccurate data
- Request deletion of your information (subject to legal requirements)
- Object to certain processing activities
- Data portability for your information
- Withdraw consent where applicable
International Transfers
As a global merchant of record service, we may transfer your information to countries outside your jurisdiction. We ensure appropriate safeguards are in place to protect your information during such transfers.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: team@vibepay.sh